Sapa Express - Bus Tickets Online Booking | Schedule & Reviews (2024)

Very good company.All went well, kind staff.No people sleeping in the alley.if sapa express has the route, don’t hesitate

Pontual and spoke very good English. All was perfect but unfortunately we suffer a car accident. A motorcycle smashed the bus front window and an ambulance had to be called for the motorcyclist.The support to get a new bus was smooth but the whole experience was a bit overwhelming.

Perfectly fine. Really comfortable reclining seats. Great way to get to Sapa. Staff were very helpful and friendly, ensuring everyone found the bus easily.

Bus was on time, everything went well. There are covers on the bus in case you find the AC too strong. We had two bathroom breaks, one 30 minutes (to eat) and another 10 to 15 minutes break. Just expect some locals to get on board sometimes and be quite loud talking with the driver.

Great transfer - comfy bus - friendly host - lots of leg room - safe driver

On time, efficient, no hassle.

It was a great ride. English speaking conductor, very comfortable seats, water was provided. There were bathroom and lunch breaks announced clearly and we got to Sapa without any hassle. Perfect!

A very good service. Pickup points were very good. Also a very good driver and Gladly again. Thanks.

Very comfortable bus. Excellent driver and fluent English speaking guide Max.

Good AC, good timing, good sleeping. Always check cabin measures before book

clean bus, friendly staff, they will stop every 2 hour, so you can go to rest room or buy food , but a little bit smelly. you will get a bottle of water and blanket, best sleeper bus i ever tried

All in all very good, toilet break every 2 hours and sufficient communication skills.

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The bus was on time and the driver and co-driver were both very nice, although you need to work on the behaviour and manners of the person who manages the phone calls to customers. They get very irritating. Rest all was fabulous. Strongly recommend it to all travellers.

Bus was very comfortable, staff was exceptionally helpful

Spacious cabin, with water. The air was a bit loud. The movement of the bus due to the road makes it difficult to sleep if you are a light sleeper, but it is comfortable compared to others.

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Good, clean bus, good service. Comfortable, reclining seats with plenty of space. Would definitely book Sapa Express again next time. Had to travel with another company on the return journey because Sapa Express was fully booked. This provider was significantly worse than Sapa Express.

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We left on time, even 10 or 15 minutes before the scheduled time. The seats were very comfortable with the option to recline and charge the cell phone. We were given a bottle of water and made two stops of 30 and 15 minutes respectively. There were only 5 people on the bus. Prudent and correct driving.

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These guys are running a different service to everyone else. The coach was super comfy, with 3 seats in a row, and a tour guide with fluent English explained all the stops to us and helped with any issues. Can't recommend enough.

We took the Sa Pa Express in both directions from/to Hanoi. Both guides and drivers were excellent. The bus was spacious and comfy. Definitely the best bus experience of our Vietnam trip. On the return trip we hit a heavy storm with lots of car drivers pulling over due to the conditions. Our driver continued safely and got us back on schedule despite the chaos on the roads.

The driver was courteous and drove us to our hotel.

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Good seats with a lot of legroom. The staff was very informative, and helped us with the transport from saps to our hotel. We also got a bottle of water on the bus. We had to stops were we could buy food, and go to the toilet.

Feels like the operator is rushing everyone to do everything quickly.

All was good. Clean, comfortable, on time.

Sometimes problematic rescheduling

Excellent trip, almost arrived on time, very comfortable and clean. Booked a different company (way worse) on the return trip and can just recommend booking with sapa express.

Sa Pa Express was just the best bus company ever. Everything was perfectly organized, bus attendant spoke perfect english and cared for the guests on the bus. He made sure that everyone on the bus has an accomodation and got a taxi to theirs. I enjoyed the ride and felt safe and informed all the time.

Great service, everything in time. We could sleep till 6am in the bus.

Good support from the company in case of questions. Very reactive. Good services. Seats confortable. The driver had a nice driving.

They picked us up at our hotel, the bus was comfortable, we had two stops on our six hour trip and arrived on time. Absolutely nothing to complain about.

comfortable ride and helpful guide

Comfortable vehicle, at pick-up point has an office. There are good information officers who can communicate in English. When we reach our destination at 4.00 A.M., it's still dark and we can sleep in the car until morning and continue our journey. This trip was impressive.

Very comfortable

It was smooth process, went to the office to get tickets printed, board the bus and reached sapa at 4am and were allowed to stay on board till 6am.

Clean, comfortable and great service.

Der Bus war komfortbel und pünktlich.Wir kamen mit nur 30 min Verspätung in Sapa an.Da es erst 4:30 Uhr war und noch dunkel, durften wir sogar noch nach Ankunft im Bus weiter schlafen.Nue das W-Lan funktionierte leider nicht. Es ist sehr zu empfehlen und war auch recht günstig im Vergleich zu den einfachen Sleeper Bussen.Wenn möglich entscheide ich mich wieder für die ,,Luxusvariante".

On time and the bus stop is where it said it would be. The guide helped people get a taxi at the destination.

Netjes gereden. 2 stops onderweg.

The trip was comfortable and we had a tour guide who spoke very good English.The pick-up at the hotel worked very well and we felt sufficiently informed.There were two stops on the trip where you could go to the toilet or buy something to eat and drink. The journey took about 6 hours.

Seats were very comfortable and the Driver even dropped us off at our hotel in Ha Long!

The buses are very confortable, there are several stops on the way to pick more people up, the lights turn on and there is a little bit more noisy.

Very confortable

They are wonderful! We left on time and arrived a bit earlier. The driver was super cautious and drove safely. The attendant spoke English fluently.

Nice experience! All was good

The ride was smooth. The assistant on the bus is professional & helpful.

Easy trip, the bus was on time, very confortable, the staff very nice, I recommend 100%

If you are at all doubtful which bus to choose, choose sapa express. This is in a league separate from the rest. Took three 22 seat vip. Bus was spotless and nice. Ride was on time, extremely comfortable. Free water bottle. A person who helped with information. Overall was impressed. The office is in old quarter in Hanoi and can be easily accessed. Pickup from near the hotel.

On time. Comfy.

Bus is clean an comfortable. The team is very friendly. And everything was very punctual. We can recommend that bus. The only point: it would be nice if you could tell all the guests in the beginning to wear masks. One lady next to us seemed sick and was coughing all the time. Hopefully we are not sick now because we both feel a scratching in the throat wince today.

Our first save Bus drive in Vietnam. Highly recommended

Fantastic Just a pity there was no toilet on the bus.